FAQ | Mysite

How much is the deposit?

We charge 20% of our total order.

When do I have to pay the full balance by?

6 Weeks before your Wedding/Event.

What forms of payment do you accept?

We accept cash, bank transfer or PayPal.

What is your cancellation/refund policy?

Please refer to our Terms and Conditions for this information.

Are there any fees for transporting large items or travel and/or board fees?

There is a travel fee of £0.45 (45p) per mile for set up and collection, from or storage site to your venue.

When do you set up?

Either the day of or the day before the Wedding/Event.

When do you collect?

Either the morning after or we can can do a midnight collection, but we will confirm with the venue.

What if I change my mind on the décor or colour scheme?

You can change mind up till 6 weeks before your Wedding/Event. (Subject to availability)

Can I hire your products and set it up myself?

Some things can be set up with a DIY option. E.g. post-boxes, sashes. Please contact us more information.

When will we receive the contract? (Make sure to get everything in writing in the final contract.)

This will be received with your invoice, once both parties have agreed on the quote.

Does Tie The Knot staff like to take complete control, or will they welcome our ideas and participation?

When you visit our showroom, we welcome all your ideas, as it is your Wedding/Event and your vision of the day is important. We may offer alternative ideas based on the products that we have, and what we will be able to achieve. When setting up at the venue, this will be based on what has been agreed (either during the showroom appointment or in emails). Our aim is to make this day as stress free as possible, and we will quietly set-up behind the scenes. It is nice to view the final setup as a surprise, but you are welcome to view it during setup, either yourself or delegate a bridal party member, to ease your peace of mind or to relay any finale tweaks.

Will you make a room layout and diagram the décor, tables, locations of head table, cake table, etc.?

No, we wont make one. However if you have one that you would like us to reference please feel free to send it to us.

How long will it take for delivery, set-up, take down, and pick up?

Set-up and collection varies depending on the size of the Wedding/Event. Set-up can take from 1-4 hours. We aim to finish at least 1 hour before the guests arrive. Collection tends to be a lot quicker than the set-up. We aim to have this done within approximately 1 hour.

Will I need to write everything down, when I visit the showroom?

No, everything that is discussed will be sent over in a quote. Feel free to take photos or notes if you like.

Are you going to be the lead from start to finish?

Yes at least one of us will be there with you from start to finish.

Do you offer any kind of packages?

We currently don’t have any packages, however this is something we are looking into for 2025.

Do you have Wedding/Event liability insurance?

Yes, we have public liability insurance, we can send you or your venue a copy if required. All of our electrical products are PAT tested.

Can we see the images of your past work?

We have images of our work on our website, we also have photo books at our showroom.

Do you do this full-time?

Yes.